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In 1971 three friends decided that they would change the way the world drinks coffee forever. Following a trip to Italy, the team became captivated with Italian coffee bars and the romance of the coffee experience. It is said that Italians have an unparalleled appreciation for the fine pleasures of daily life. They embrace everything

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Kindness

A sign above a shop read- “Puppies for Sale.” Signs like these have a way of grabbing the attention of the children. A small boy, upon seeing the sign, entered into the shop asking; “How much are you selling the puppies for?” The store owner said- “Anywhere from £300 to £500.” The little boy removed all

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The Life of a champion

There lives a champion within each of us. It is up to you to never give up, keep on learning and be ready to do whatever it takes to achieve the goals that you desire. The champion within you is not always at its strongest and you might even sometimes doubt if it even exists. It is there

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How to be a Footballer

I want to tell you about a six-year-old who would spend afternoons practicing keep-me-ups in his tiny back garden in East London. This is the way that most youngsters develop ball control: trying to keep the ball in the air by kicking, kneeing and heading. It is one of the most popular training techniques in

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Autoglass Customer Service

It was a dark and stormy night. The woman, stranded by the side of a motorway on the rawest of cold December days, shivered and peered anxiously into her rear view mirror hoping to see the reassuring lights of the breakdown service van that was coming to change her tyre. “Two hours” they said, and,

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The Gardeners Badge

A Landscape gardener ran a business that had been in the family for two or three generations. The staff were happy, and customers loved to visit the store. They were extremely positive happy and people. Most people assumed it was because they ran a successful business. In fact, it was the other way around. They

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Toyota

In 1937 a man named Kiichiro Toyoda set out to change manufacturing forever. He had 2 main beliefs to support it: “Continuous Improvement” and “Respect for People.” Kiichiro past the business through generations of his family. The most important factors for success are patience, a focus on long-term rather than short-term results, reinvestment in people,

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Metro Bank

There is a book called Fans not customers. It’s the story of Metro bank that opened in the UK only 7 years ago. It was the first bank to open in the UK for over 150 years. This is the stuff I was reading: We are 100% committed to customer service We are committed to

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Takeru Kobayashi

Marginal gains – Getting better one tiny bit at a time. It is the value of making better decisions on a daily basis. It is how big corporations and sports stars succeed. A willingness to test assumptions is ultimately about a mindset. It is about intellectual honesty and a readiness to learn when one fails.

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